Maid Share LLC Terms of Service
Maid Share Terms and Conditions is provided as a guide of what is expected of our clients. Payment for cleaning services is due in full at the time of service or before unless other arrangements have been made. A valid credit card/debit card must be on file in order to schedule services. If we are unable to contact you and are unable to charge the credit card on file, we will need to reschedule your appointment and you will be charged a cancellation fee.
Maid Share gladly accepts payment in the following forms: Credit or debt Cards.
We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
HOW OUR RATES ARE CALCULATED
Your rates are calculated based on the information given to us in the Book Now Page. We charge a flat rate and hourly rates. Meaning if you are not on a consistent clean and you choose our flat rate service there is a possibly that the estimated time will not be enough. In the case that your appointment runs over you will be charged at our hourly rate in increments of 15 mins.
All initial, deep, one-time, move in/out and seasonal cleanings are based on an hourly rate. Please note time is only an estimate and may go over.
Each appointment and price is calculated for 1 cleaner. If we send 2 cleaners to your appointment your estimated time will be cut in half. However if you request 2 cleaners you will be charged double our hourly rate in 15 min increments. Either way if you go over the estimated time you will be charged at double the hourly rate for both cleaners.
In the event a payment arrangement was made and an invoice was sent, Maid Share may charge a late fee for any amounts which are not paid when due. The late fee will be 10% of the subtotal each day the invoice is not paid. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
Our standard office hours are Monday to Friday 9 – 5 p.m. We schedule service 7 days per week.
Gratuity is not required but always appreciated for a job well done. 10 - 15% is the general rule of thumb. If you are happy with your cleaning and choose to leave gratuity, please leave tip at your home on cleaning day (separately from cleaning payments).
HEALTH AND SAFETY
Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms. We do ask to be informed beforehand if this may be an issue.
As we are a “green” cleaning service we do not use products with bleach. If there is excessive mold or stains in tile grout, we suggest having the grout professionally re-grouted and sealed. We can suggest companies that provide this service
We do not climb higher than a 2-step ladder. We do use extension poles for higher items that need dusting and cobwebbing.
Cleaning Techs are required to wear closed toed, non-skid shoes while cleaning. We are able to provide service for "shoes off" households by wearing shoe booties.
To ensure the best quality of service, best rates, and safety of our staff, Maid Share Cleaning uses only Company supplies and equipment.
Skipped Cleanings & Cancellations
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level. A cancellation fee will also apply if you do not cancel at least 24 hours in advance or the night before. (See below)
If you need to cancel or reschedule your cleaning service, please give us at least 24 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of $45.00 will be applied to all accounts that are not canceled/rescheduled at least 24 hours before your scheduled cleaning day.
It's bound to happen sometimes. We do our best to prevent it and effective communication is very important.
1. Sometimes breakage occurs when there are "booby traps". Those are accidents waiting to happen. We are often handling things that aren't normally touched (pictures not hung securely (e.g. with thumb tacks), top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for "booby traps". Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets or clear wet bar shelves).
2. We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 2 days of discovery.
a). We do not climb higher than a 2-step ladder
b). We cannot move furniture over 15 lbs but will try to reach a visible place with an extension duster
c). If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At Maid Share, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
Entry to Homes
Maid Share has three different options to choose from so that your cleaners have entry into homes. We will discuss arrangements of how to access your home before your first service.
1). Client may opt to not give a key to the company and be home on their day of cleaning. The client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)
2). Clients generally provide a copy of the house key for the company which alleviates the need for the clients to remember to leave out a hide-a-key or having to wait around to let us in each visit (which also avoids lock out charges). We will install a small coded company lockbox in a discreet location on the exterior of the home for the key. We are not able to keep a copy of the key as we cannot guarantee the same Tech each visit.
We strongly recommend and provide free of cost a coded company lockbox that can be installed in a discreet location on the exterior of the home. That way, there will be no incident of missing hide a keys, forgetting to leave the door unlocked, etc.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Maid Share from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued
Schedules are always confirmed via email before initial service is started. Please note that Monthly cleanings run on an every 4 week rotation and depending on how the schedule falls, there will occasionally be 2 cleanings in one month. Please add the cleaning schedule to your calendar as we are not able to give courtesy reminder calls each time.
There will generally be 1 – 2 Cleaning Techs assigned to your home after the First Time Clean. Given how scheduling works, we are unable to guarantee the same Cleaning Tech each visit.
Maid Share reserves the right to adjust client rates at any time. You will be notified 30 days prior to any price increases.
When entering into an agreement for services with Maid Share, you agree not to solicit for hire any staff member introduced to you by Maid Share for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable to Maid Share immediately upon employing our staff for any services to your home/ business. Your maid (s) will also be immediately terminated.
Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicized without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, we will contact you directly before doing so. Exterior pictures of your home we would like to use for possible advertisement on such places like our website, Facebook, Porch.com and so forth. If we decide to use any exterior images of your home, we may contact you as a courtesy but is not required. At no point will any image include images of any person living in the home. We do respect your right to privacy.
As owner of Maid Share Cleaning I take responsibility for my employees and their actions. Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
To ensure the best quality of service and best rates, Maid Share Cleaning uses only Company supplies and equipmentPlease do not hesitate to give me a call if you need further clarification on any of our policies. We clean all homes with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life's most expensive possession your home.